Shipping and payment

SHIPPING
1. Electronic PDF files
The shipping of all electronic files is handled by sending download links to the email you enter in the order. It is therefore very important that the email address you enter is correct. If you enter it incorrectly, it is not possible to deliver the ordered files. We therefore especially recommend that you also fill in your phone number so that we can contact you and correct the email address if this situation occurs.
Orders paid for by credit card are usually delivered within 2 days of payment to the email address specified in the order.
You can download electronic files from the links that were sent to you in the email. Due to their size, the files are not sent as an email attachment. To open PDF files and subsequently print them, we recommend using only the ACROBAT READER program, which does not make senseless errors when printing. We strongly recommend avoiding the Safari program for printing.
After downloading, save the file to your computer's hard drive. The links sent have a limited validity, this validity is always stated with the file.
2) physical orders
In case the physical product is for sale, you can choose between sending it via the Czech Post service or via Zásilkovna. In this case, the delivery of the finished product is within 14 days of ordering.
PAYMENT
Payment by bank transfer
Payment for the order can be made by bank transfer to the account number specified in the order. It is necessary to use the correct variable symbol of your order so that your payment is automatically correctly matched with the order and its quick processing. In case of an incorrectly filled or missing variable symbol in the payment, please contact us by email LOVU@lovu.cz