Terms and conditions

Terms and Conditions
These terms and conditions further define and specify the rights and obligations of the buyer and the seller, who is a natural person doing business.
The seller is Petra Mihalčíková Dis., IČO 23251832
Address Kurzova 2222/16, 155 00 Prague 5 – Stodůlky
Registered by the Municipal Office of Roudnice nad Labem
Subject of purchase
The subject of purchase is entertainment and educational materials in electronic or printed form and an additional assortment in the form of small rewards. The subject of purchase is an intellectual property product, therefore any distribution or provision to third parties without the consent of the author is prohibited. By concluding a purchase contract, the buyer accepts that any use of information from the subject of purchase and the successes or failures resulting from it are solely in the hands of the buyer and the author bears no responsibility for them.
All contractual relationships are concluded in accordance with the Law of the Czech Republic, legal relationships not expressly regulated by the contract and the terms and conditions are governed by the Civil Code and the Consumer Protection Act, as amended.
The contract is concluded via the web interface of the product you have selected at www.lovu.cz. The web interface guides the buyer through the individual steps to order the product and allows them to check and correct the entered data and information before placing the order.
Price, payment method and delivery
The sales form always contains information about the ordered product, the final price excluding VAT, the method of payment of the purchase price, and information about the method of delivery.
The contract is concluded by sending the buyer's order. By sending the order, the buyer confirms that he agrees to the use of means of distance communication when concluding the contract, that he has been informed in advance of all the requirements of the contract, that he has familiarized himself with the terms and conditions, which are an integral part of the purchase contract, and that he agrees with them.
The protection of your privacy when processing personal data is in accordance with Act No. 101/200 Coll. on the Protection of Personal Data.
Ordered materials are delivered electronically in PDF or ZIP file form. Links from the email sent to download the material have a limited validity, which is always stated in the email.
Information on the costs associated with packaging and delivery of goods is published in the online store. Information on the costs associated with packaging and delivery of goods stated in the online store is valid only in cases where the goods are delivered within the territory of the Czech Republic.
Products
The designation of the product (goods) and a description of their main properties are always specified on the given site of the e-shop on the web interface www.lovu.cz All products on the web interface www.lovu.cz are subject to copyright protection. Any distribution or provision of them to third parties without the consent of the author is prohibited. All products and services that serve educational and informational purposes are of the nature of entertainment materials, the e-shop is not responsible for the success or failure of their application in practice. The information contained in these products cannot replace an individual consultation with a qualified professional.
Withdrawal from the contract, rights from defective performance
The conditions, deadline and procedure for exercising the statutory right to withdraw from the contract are regulated in Article 6 of the General Terms and Conditions. Information on the rights arising from defective performance and the conditions for exercising them, including information on the consumer's costs associated with returning the goods in connection with withdrawal from the contract, can be found in Articles 6 and 7 of the General Terms and Conditions.
Money-back guarantee
In the event of dissatisfaction with the quality of the material, send the withdrawal from the contract electronically no later than 14 days after purchase to an email with a statement that you are withdrawing from the contract and stating the reason. Also attach a tax receipt and the date of purchase. The money will be refunded to you in the same way as it was received, within 30 days of the delivery of the email with the withdrawal from the contract and the confirmation of receipt of the corrective tax document sent to our email address.
YOU CAN FIND DETAILS IN THE GENERAL TERMS AND CONDITIONS OF SALE BELOW, WHICH ARE AN INTEGRAL PART OF EACH PURCHASE CONTRACT CONCLUDED FOR YOUR SELECTED PRODUCT.
GENERAL TERMS AND CONDITIONS OF SALE
Petra Mihalčíková Dis.
IČO 23251832
The seller is not a VAT payer
Contents:
General provisions
Order and conclusion of the purchase contract
Price, method of payment
Delivery terms
Security and protection of copyright
Withdrawal from the contract
Rights from defective performance, complaints
Money back guarantee
Exclusion of liability for your success or failure
Personal data protection
Final provisions
1. General provisions
These general terms and conditions (hereinafter referred to as the "Terms") apply to the sale of entertainment and educational products in electronic and printed form by the seller, who is the entrepreneur Petra Mihalčíková Dis., with his registered office at Kurzova 2222/16, 155 00 Prague 5 - Stodůlky, Czech Republic, IČ: 23251832, registered with the Municipal Trade Licensing Department of the Roudnice nad Labem Municipal Office, concluded with the buyer by means of distance communication via the website interface seller's website. The terms and conditions further define and specify the rights and obligations of the seller and the buyer.(hereinafter also "customer"). The provisions of the terms and conditions are an integral part of the contract.
If the contracting party is a consumer (a person other than an entrepreneur who places an order as part of his business activity), relations not regulated by the commercial terms and conditions are also governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). These commercial terms and conditions are listed on the seller's website and apply to the sale of products.
2. Ordering and concluding a purchase contract
The product (goods) designation, a description of its main features and the price, including information that the price is final (excluding VAT), are listed on the seller's website. The price is also always listed on the order form. The sales offer remains valid for the period it is displayed on the web interface.
The sales form always contains information about the buyer, the ordered product, the final price, the method of payment of the purchase price and delivery information. Delivery costs are not charged for electronic materials. Costs incurred by the customer when using means of distance communication in connection with by concluding a purchase contract (costs of Internet connection, telephone calls) are paid by the buyer himself, and these do not differ from the basic rate.
The contractual relationship between the seller and the buyer arises by sending the order (not only after confirming the order). The buyer creates the order by clicking on the "Send" or "Buy" button. From this moment on, mutual rights and obligations arise between him and the seller, which are defined by the purchase contract and these terms and conditions. By submitting an order, the buyer confirms that he has become familiar with these terms and conditions and that he agrees with them. The condition of an electronic order is to fill in all the prescribed data and requirements specified in the sales form. The seller excludes the acceptance of an offer with an amendment or deviation.
Information about the individual technical steps leading to the conclusion of the contract is evident from the ordering process and the buyer has the opportunity to check it and possibly correct it before sending the order. The data specified in the order are considered correct by the seller. The Buyer agrees to the use of means of distance communication when concluding the contract.
The contract is concluded in the Czech language. The contract, or the relevant tax document, will be stored in the seller's electronic archive for a period of 10 years from its conclusion for the purpose of its successful fulfillment and is not accessible to third parties.
The seller is obliged to provide or deliver the product ordered by the customer and the customer undertakes to take over the product and pay the seller the purchase price.
The right to use the products is transferred to the customer by paying the purchase price and taking it over (downloading). The buyer understands that for proper use and downloading the product, it is necessary to meet the technical requirements and have the relevant updated software that will enable the download of the product.
3. Price, method of payment
Price
The price of the products is listed on the seller's web interface www.lovu.cz and is final, because the seller is not a VAT payer. The price is always listed in the sales form.
The seller will issue a tax document to the buyer based on the contract - an invoice, which serves as proof of purchase of the product.
Payment method
The customer pays the price of the product in two ways - by bank transfer based on the concluded order to the seller's account, which will be sent to the email address that the customer filled in the order form, or by bank transfer by credit card.
Payment is only possible in one go, payment in installments is not possible.
The purchase price is payable within 14 days of concluding the order, unless otherwise stated, the buyer's obligation to pay the price for the product is fulfilled at the moment the relevant amount is credited to the seller's account.
4. Delivery terms
Delivery of the product in electronic form means sending a link to download the product by the seller to the customer's email address specified in the sales form, or by sending a URL link.
The link to download the purchased product is sent to the customer within 3 business days after pairing and crediting the payment to the seller's account, it is sent by email to the email address specified in the order.
Delivery of products in printed form and additional materials (stickers, bracelets, stickers) means sending the material by Czech Post or Zásilkovna to the customer's address specified in the sales form within 10 business days.
5. Copyright protection
All our products are subject to legal protection under copyright law and contain copyright and licensed graphics. Any distribution or provision of them to third parties without the consent of the author is prohibited. The buyer is liable to the seller for any damage caused by the infringement of copyright. The buyer is obliged to familiarize himself with the terms of use that are part of each product purchased by the buyer.
6. Withdrawal from the contract
Withdrawal from the contract by the buyer
The buyer has the right to withdraw from the contract without giving a reason no later than 14 days from the purchase, in writing ou in a form sent to the seller's address, or to the email LOVU@lovu.cz with a statement that he is withdrawing from the contract and attaching a copy of the invoice (tax document). Withdrawal from the contract is possible only until the buyer initiates the withdrawal of the purchased item.
The buyer will be sent a credit note with an amount corresponding to the purchase price of the purchased product from the web interface www.lovu.cz. The amount will be refunded no later than 30 days from the delivery of the email with withdrawal from the contract. The amount will be refunded by bank transfer.
Withdrawal from the contract by the seller
The seller is entitled to withdraw from the purchase contract without undue delay if he finds that the other party has violated the contract in a material way. For the purpose of this contract, the following are considered to be material breaches of this contract:
The buyer's delay in paying the purchase price for more than 14 days after the delivery of the payment documents.
Violation of copyright protection obligations (Article 5 of the General Terms and Conditions) by the buyer.
7. Rights and obligations arising from defective performance, complaints
The rights and obligations of the contracting parties regarding the seller's liability for defects, i.e. rights arising from defective performance, are governed by the relevant generally binding regulations (in particular the provisions of §1914 to 1925, §2099 to 2117 and §2161 to 2174 of the Civil Code).
The seller is responsible to the buyer that the product upon receipt does not have defects that would limit the functionality of the educational product. In the event that the product upon receipt does not comply with the purchase contract, the customer has the right to have the seller bring the product into a condition consistent with the purchase contract free of charge and without unnecessary documentation.
The customer shall claim defective performance from the seller without undue delay, but no later than two years from receipt of the product.
The buyer may request free removal of the defect, a reasonable discount on the price and, if this is not disproportionate to the nature of the defect (especially if the defect cannot be removed without undue delay), a request for the delivery of a new item without defects may be made. If repair or replacement is not possible, the buyer may request a full refund of the purchase price based on withdrawal from the contract.
The complaint will be handled without undue delay, no later than 30 days from the date of the complaint, unless the seller and the customer agree on a longer period.
The seller is not responsible for defects that may arise for the customer due to the buyer's slow Internet connection, an unupdated Internet browser, or uninstalled software for downloading and launching the product, which he is unable to influence. Furthermore, he is not responsible for the color of materials that are caused by the use of various types of printers and xerographic material.
Popular educational materials (products) contain graphic designs, instructions and recommendations, the seller is also not responsible for the customer's success in applying and using the products in practice.
8. Money back guarantee
In case of dissatisfaction, send your withdrawal from the contract electronically to LOVU@lovu.cz no later than 14 days from the date of purchase, stating that you are withdrawing from the contract and attaching a copy of the invoice (tax document and date of purchase, also state the reason for withdrawal from the contract.
The money will be returned to you in the same way as it was received, within 30 days from the delivery of the email with the withdrawal from the contract and the confirmation of receipt of the corrected tax document sent to our email address.
9. Disclaimer
All our products, which are for entertainment and informational purposes in the field of design, are only instructions and recommendations, we do not bear any responsibility for your success or failure in applying them in practice. Your success depends on a number of other factors that we cannot influence, such as your skills, capabilities, knowledge, dedication and health status of children, etc.
We would like to point out that the information contained in our products cannot replace individual consultation with a qualified professional. Nor can they replace professional help and care. The products may contain information about products and services of third parties, and this information is only our recommendation.
We accept no responsibility or liability for the accuracy, content, completeness, legality, availability or reliability of the information and tools that we provide on our website and are not liable for any loss or damage of any nature (direct, indirect, consequential or otherwise), whether in relation to contract, tort or otherwise, which may arise as a result of your use (or inability to use) our website, or your use (or non-use) of the information and tools provided on our website, including information originating from third parties.
10. Protection of personal data
I.
Basic provisions
The personal data controller pursuant to Art. 4 point 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as: "GDPR") is Petra Mihalčíková Dis.
Company ID 23251832 with registered office at Kurzova 2222/16, 155 00 Prague 5 - Stodůlky, hereinafter referred to as the "administrator"
The contact details of the administrator are
Address: Alej 17. listopadu 1754, 413 01 Roudnice nad Labem
Email: LOVU@lovu.cz
Tphone: +420 775 681 017
Personal data means any information about an identified or identifiable natural person, an identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The controller has not appointed a data protection officer.
II.
Sources and categories of personal data processed
The controller processes personal data that you have provided to it and/or personal data that the controller has obtained based on the fulfillment of your order.
The controller processes your identification and contact data and data necessary for the performance of the contract.
III.
Legal basis and purpose of processing personal data
The legal basis for processing personal data is the performance of a contract between you and the controller pursuant to Article 6(1)(a) of the GDPR. b) GDPR, the legitimate interest of the controller in providing direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6(1)(f) GDPR, your consent to processing for the purposes of providing direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6(1)(a) GDPR in conjunction with Section 7(2) of Act No. 480/2004 Coll. on certain information society services in the event that no order for goods or services has been placed.
The purpose of processing personal data is to process your order and exercise the rights and obligations arising from the contractual relationship between you and the controller: when placing an order, personal data necessary for the successful processing of the order (name and address, contact), the provision of personal data is a necessary requirement for the conclusion and performance of the contract, without the provision of personal data it is not possible to conclude the contract or for the controller to perform it, sending commercial communications and performing other marketing activities.
The controller makes automatic individual decisions within the meaning of Article 22 of the GDPR. You have given your explicit consent to such processing.
IV.
Data retention period
The controller stores personal data for the period necessary to exercise the rights and obligations arising from the contractual relationship between you and the controller and to assert claims from these contractual relationships (for a period of 15 years from the termination of the contractual relationship). Until the consent to the processing of personal data for marketing purposes is revoked, for a maximum of 10 years if the personal data is processed on the basis of consent.
After the expiry of the personal data retention period, the controller deletes the personal data.
V.
Recipients of personal data (subcontractors of the controller)
Recipients of personal data are persons involved in the delivery of goods / services / payment under the contract, providing e-shop operation services (webnode) and other services in connection with the operation of the e-shop, providing marketing services.
The Administrator does not intend to transfer personal data to a third country (a country outside the EU) or an international organization.
VI.
Your rights
Under the conditions set out in the GDPR, you have
the right to access your personal data pursuant to Article 15 GDPR,
the right to rectify personal data pursuant to Article 16 GDPR, or to restrict processing pursuant to Article 18 GDPR.
the right to erase personal data pursuant to Article 17 GDPR,
the right to object to processing pursuant to Article 21 GDPR and
the right to withdraw consent to processing in writing or electronically to the Administrator's address or email address specified in Article III of these terms and conditions.
You also have the right to file a complaint with the Office for Personal Data Protection if you believe that your right to personal data protection has been violated.
VII.
Personal data security conditions
The Administrator declares that it has taken all appropriate technical and organizational measures to secure personal data.
The Administrator has taken technical measures to secure data storage and personal data storage in paper form.
The Administrator declares that only authorized persons have access to personal data.
VIII.
Final provisions
By submitting an order from the online order form, you confirm that you are familiar with the terms and conditions of personal data protection and that you accept them in full.
You agree to these terms and conditions by checking the consent via the online form.
By checking the consent, you confirm that you are familiar with the terms and conditions of personal data protection and that you accept them in full.
The Administrator is entitled to change these terms and conditions. It will publish a new version of the terms and conditions of personal data protection on its website and will also send you a new version of these terms and conditions to your e-mail address that you provided to the Administrator.
12 Final provisions
These terms and conditions are displayed on the Seller's website specified in point 1.5 Complaints and comments of the Consumer that relate to the contractual relationship concluded between the Seller and the Buyer are handled by the Seller, the Consumer can submit complaints to the address LOVU@lovu.cz.
If the complaint is a complaint in its content, the complaint will be handled as a complaint. Consumers can also contact theand supervisory and state supervision authorities, the Czech Trade Inspection or the Office for Personal Data Protection.
If a consumer dispute arises between the seller and the consumer, the consumer has the right to an out-of-court settlement. The subject of the out-of-court settlement pursuant to Section 20e of Act No. 634/1992 Coll., on Consumer Protection, is the Czech Trade Inspection. All details of the out-of-court settlement are provided on the websites of the Czech Trade Inspection coi.cz and https://www.coi.cz/cz/spotrebitel/prava-spotrebitelu/mimosoudni-reseni-spotrebitelskych-sporu-adr. The initiation of an out-of-court settlement of a consumer dispute does not affect the right of the parties to the dispute to assert their rights and legitimate interests in court. All legal disputes arising in connection with the purchase contract, in which the consumer does not exercise his right pursuant to paragraph 11.3, will be resolved in civil proceedings by the general courts of the Czech Republic. If the relationship related to the use of the website or the legal relationship based on the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.
The purchase contract, including the terms and conditions, is archived in electronic form and is not publicly accessible.
This current version of the terms and conditions is valid and effective from 1. 5. 2025